I have done two small projects on User Centered Design. The first one was for a danish door manufacturer where I went to the country side and visited a farmer and interviewed him about his experiences with the barn doors, both use and maintenance. I observed him during use and talked to him about his needs. All this information was used to make a small paper on how we could improve the existing door.
I also did a small project on the installation manual for a curtain system. For this task I used video to document the observations I made of the end user while he was installing the system in a staged setting, so that I later could analyze his steps, and record all he said during. This method worked very well, especially as the manual turned out to be quite poor. From the data I collected I could pinpoint exactly where the user got confused, and could by that improve the manual.
Important keywords for the project was:
- User studies
- User centered design
- Video observations
- User interviews
- Presentation material
If you find this interesting, here are three other projects that might interest you as well...